Return & Refund Policy
Thank you for shopping at Merel van Glabbeek.
If you are not entirely satisfied with your purchase, we’re here to help.
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
- Send an e-mail to firstname.lastname@example.org containing the following information:
- The invoice number
- A complete product description
- Reason of return
You will receive a confirmation e-mail as soon as possible, with more information. Only after receiving this e-mail you can return the package as following:
- In the original packaging with the receipt or proof of purchase.
- Via PostNL in The Netherlands, or when located in another country you use your local delivery options
- The customer is responsible for the package until it has reached Merel van Glabbeek. That is why it is necessary to always ask for a tracking number.
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your bank account (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
If you have any questions on how to return your item to us, contact us via email@example.com