TERMS & CONDITIONS

The following terms and conditions govern your use of the MEREL VAN GLABBEEK webshop. By entering this webshop, you unconditionally consent to the following Terms and Conditions, which can be modified by MEREL VAN GLABBEEK in its sole discretion, at any time and without notice. The Terms and Conditions include but are not limited to any others agreements and policies incorporated by reference herein (collectively “Terms and Conditions”)

PURPOSE
The purpose of these Terms and Conditions is to define the rights and obligations of both parties, solely in relation to an all online sales process of products offered on the webshop. The Terms and Conditions apply to all steps required to place the order and ensure the follow-up of such orders and their contractual obligations between the parties. This document is the only document that applies to the relationship between both parties.

PRODUCT AVAILABILITY AND AUTHENTICITY

MEREL VAN GLABBEEK products are available for purchase online. All products created and or in-stock are subject to availability. We reserve the right to limit the quantity of products we supply.
In case we can only deliver a part of a requested order we will consult with our customer about this matter. MEREL VAN GLABBEEK reserves the rights to change the Terms and Conditions, duration of special offers or sales promotional tools at any time. We will inform you if we are unable to process your order. We guarantee the authenticity of all products from MEREL VAN GLABBEEK products are manufactured with the highest quality materials, design and craftmanship.
The products are intended for personal use unless stated otherwise.

HOW CAN I PURCHASE
Depending on availability, purchases can be made through placing an order in the webshop. Depending on the product, i twill be send it to you in between 1 up to 14 working days. If you have any special requests regarding other sizes or custommade products, you can contact info@merelvanglabbeek.com

PAYMENT
MEREL VAN GLABBEEK only accept the following forms of payment for online purchases at checkout:
• Bank transfer

To increase your safety, we request your personal information when placing an order by checkout to exactly match your personal data for your bank transfer. The processing of your order may be delayed if this personal data is different.
We do not accept gift vouchers or receipts of a gift to you, or other forms of payment than we have indicated as payment possibilities for online purchase. The order will only be processed after your personal information is verified and the payable amount is written on our account. Afterwards the shipment of your order will be confirmed.
If payment outside the Euro Zone occurs, your bank will handle the current exchange rates at the time of payment to determine and pay the to be transferred amount. We expect to receive the correct amount in Euros corresponding to the Exchange rates for the time of payment.
In refund cases, the purchase amount will be refunded within 7 working days, after the returned product(s) has been received in good order. Please note: it may take a few days for the funds to appear on your statement.

CHANGES AND CANCELLATIONS
If you wish to cancel or change your order, please send us soon as possible an email to the mail account: info@merelvanglabbeek.com. We will try our very best to fulfill your request.
Once you have received your order please refer to our return instructions that we have included with your shipment in case of changes or cancelations.
If you would like to purchase a different product, please visit our website or contact our customer service at: info@merelvanglabbeek.com

RETURNS AND EXCHANGES
The private customer has the right to return a purchase at any time within 14 days after receipt of the product. The date of return and exchange will be coordinated with you in advance and confirmed by us in email correspondence.
To return an online purchase MEREL VAN GLABBEEK only accepts merchandise returned in its original condition. For a full refund / exchange if the merchandise is accompanied by the original invoice(s). Please note that we do not accept pieces that are worn, used, altered or damaged. Please contact our customer service if you wish to return or exchange an item.
Upon receipt of the return merchandise in accordance with our terms and conditions, we issue refunds within 7 working days. Please note: it may take a few days for the funds to appear on your statement.
The full amount of the refund will be credited to the original account, which has been used to purchase the order, using the same conversion rate that is used during the payment transfer. We will confirm to you that we have returned your payment and we will provide you with the bank account the payment has been returned to.
At all times you are held responsible for the to be charged shipping fees for return and or exchange.
Please note that a different return and exchange rate policy may apply to purchases made in other stores and online stores selling MEREL VAN GLABBEEK.
All effort will be made to an immediate refund or exchange. An email will be sent to you once the return/exchange to you has been processed by us.
It is recommended that you return your merchandise using a recognized shipping carrier and use insured shipping options, so you are able to track your shipment. Also to make sure the shipment has sufficient insurance to cover the value of the merchandise. MEREL VAN GLABBEEK will not be held responsible for reimbursement or compensation in the event of a refund or exchange package is lost, stolen, or mishandled.
MEREL VAN GLABBEEK reserves the right to refuse goods acting by own discretion that are either a refunded or to be exchanged merchandise, that do not meet the above requirements.
The customer is responsible for all shipping charges of returned products, unless there is an error made by MEREL VAN GLABBEEK in the original shipping process and MEREL VAN GLABBEEK has confirmed this error to you in an email. Only then the product can be shipped through an appointed carrier by MEREL VAN GLABBEEK, we therefore arrange the transportation.

ERRORS AND INACCURACIES
Our goal is to provide complete, accurate and current information on our website. Unfortunately, it is not possible to ensure that any website is completely free of human or technological errors.
This website may contain typographical errors, inaccuracies or omissions, of which some relate to prices, availability, and product information.
We reserve the right to such errors, inaccuracies or omissions, including the information submitted. In order to improve, modify or update information at any time without notice. Where we deem it necessary, we will inform our customer by e-mail about this.


CONTACT US
For product or online order related questions please contact us via: info@merelvanglabbeek.com, and we will try to help you as soon as possible.

This policy was last modified on March 15th 2019

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